Hold off on buying new reading glasses until you hear my story. I got burned and ripped off, stuck dealing with endless automated systems just to purchase a simple pair of 2.25 reading glasses.
This isn't a gentle review—it's the raw truth about much of the online eyewear industry. Many retailers seem designed to frustrate you into giving up. I learned this the hard way, but I also discovered one reliable retailer. Save your money and your peace of mind.
Let me be upfront: I ordered 2.25 reading glasses from a major online site and was deeply let down. The experience was a disaster from the moment I clicked "buy." Needing the glasses quickly, I paid a significant extra charge for expedited shipping.
I was charged $19.95 for "next-day delivery," as their website clearly promised. Hours later, I received an email stating my order would take three business days just to process. That isn't next-day service—it's a straight-up lie. They took my money for a service they never intended to provide.
I tried to call for a refund of that $19.95. Here's what I encountered:
I finally outsmarted their system by selecting the "place a new order" option. That got me a live agent. When I explained I wanted my delivery fee refunded because of their false promise, the agent did nothing substantive. They simply said, "I'll submit your request to billing," and promptly ended the call. Their system is engineered to make you fail, banking on you surrendering out of sheer frustration.
Despite my glasses having simple Plano lenses—no complex prescription to manufacture—it took a full six days just for the package to reach UPS. That's not next-day delivery; it's fraudulent.
Verdict: Steer clear of any company whose customer service is fully automated. If they promise speed or quality without offering real human support, they're hiding something. You're dealing with an automated operation that doesn't care about you.
After that fiasco, I almost swore off buying glasses online entirely. I resigned myself to returning to the often tedious experience of traditional brick-and-mortar stores. All I wanted was a quality pair of reading glasses, like the LNFCXI Anti Light Blue Cat Eye style, without confronting liars or bots. I had started to believe good service was extinct.
I was prepared to accept that online shopping meant being treated as just another number. But then, I gave one more retailer a chance—a place where actual people still work.
Discovering the Mozaer Store was a revelation. It felt like moving from shouting into an empty void to having a genuine conversation with someone who listened. I was skeptical, but the reviews consistently mentioned real, helpful staff.
Their website was straightforward. I found the ideal retro cat-eye frames. When I had a question about fit and selecting the right lens for my specific 2.25 reading glasses, I received a prompt, personalized reply—not a canned response.