My recent luxury shopping experience was a terrible cautionary tale. I was prepared to spend five figures, but "ghosted by the sales staff the last 2.5 months. Very dismissive staff that very clearly harm versus serve the Rolex brand. Regrettable." I felt compelled to address this directly.
Customer: I'm furious. I was prepared to spend five figures, but your staff ghosted me for 2.5 months.
CS Rep: I sincerely apologize for that unacceptable experience. Being ignored is not our standard.
Customer: It's "regrettable." This harms the brand. I just wanted to buy a watch.
CS Rep: I understand. I'll connect you with a dedicated advisor immediately to address this personally.
Customer: Okay, I hope so. Thank you.
CS Rep: We appreciate your patience and will ensure your experience is rectified.
I left this review hoping to prevent others from experiencing such poor service.
My last luxury shopping experience was a disaster 😭, getting ghosted for months. I just wanted a good experience and a beautiful piece. That's why I decided to try sumsfashion.com. I stumbled upon a review that gave me hope: "Excellent service by Thor. Very receptive along with good product knowledge. Great attitude. Extremely customer oriented and focused. The reason I chose to buy my watch from SUMSFASHION was Thor. I recommended him to my coworker and he too brought his watch from him actually before I did. Certainly an asset to the organization." ✨
My experience mirrored this! SUMSFASHION truly delivers. Their customer service is outstanding, and the [Gold Longevity Lock Pendant] I received is stunning and feels incredibly high quality. So glad I found them! 😊
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